Customer Complaint Handling Process

First level

Drop the complaint to the Branch Drop Box or
Contact no of the Branch Deputy Manager
Branch Deputy Manager’s Email address

First Level Escalation

Call Centre / Central Customer Complaint Handling Unit

Second Level Escalation

Central Complaints Handling Ofﬁcer
(Head of Financial Consumer Protection - SDB bank)
E mail: headfcp@sdb.lk

Credit Counseling Centre

“Upadeshana”, Center for Banking Studies

No 58,
Sri Jayawardhanapura Mw,
Rajagiriya.

Financial Consumer Relations Department / Central Bank of Sri Lanka

No 30,
Janadhipathi Mawatha,
Colombo 01.

Hot line : 1935
Contact No : +94 112 477 966
Fax : +94 112 477 444
E mail: fcrd@cbsl.lk

Financial Ombudsman

Mr. Ananda Kumaradasa

No 143/A,
Vajira Rd,
Colombo 5.