Customer Complaint Handling Process
Branch level - By visting the branch
Drop the complaint to the Branch Drop Box or
Contact the Branch Deputy Manager.
Contact the Branch Deputy Manager.
First Level
Call Centre / Central Customer Complaint Handling Unit
Contact No : 011 5 411 411 (24 x 7 service)/+94 112 832 571
(Monday to Friday, 9:00 AM – 5:00 PM (excluding public & Bank holidays)
E mail: customercare@sdb.lk
Address: Customer Complaint Handling Unit , SDB bank , No 12 , Edmonton Road, Kirulapone , Colombo 6
(Monday to Friday, 9:00 AM – 5:00 PM (excluding public & Bank holidays)
E mail: customercare@sdb.lk
Address: Customer Complaint Handling Unit , SDB bank , No 12 , Edmonton Road, Kirulapone , Colombo 6
Second Level
Central Complaints Handling Officer
(Head of Financial Consumer Protection - SDB bank)
E mail: headfcp@sdb.lk
(Head of Financial Consumer Protection - SDB bank)
E mail: headfcp@sdb.lk
Credit Counseling Centre
“Upadeshana”, Center for Banking Studies
No 58,
Sri Jayawardhanapura Mw,
Rajagiriya.
Sri Jayawardhanapura Mw,
Rajagiriya.
Financial Consumer Relations Department - Central Bank of Sri Lanka
No 30,
Janadhipathi Mawatha,
Colombo 01.
Janadhipathi Mawatha,
Colombo 01.
Hot line : 1935
Contact No : +94 112 477 966
Fax : +94 112 477 444
E mail: fcrd@cbsl.lk
Website: https://www.cbsl.gov.lk/en/fcrd
Contact No : +94 112 477 966
Fax : +94 112 477 444
E mail: fcrd@cbsl.lk
Website: https://www.cbsl.gov.lk/en/fcrd
Financial Ombudsman
Mr. Ananda Kumaradasa
No.01,
Bethesda Place,
Milagiriya,
Colombo 5.
Bethesda Place,
Milagiriya,
Colombo 5.
Contact No : +94 112 595 624 / 5
Fax :+94 112 595 625
E mail: fosril@sltnet.lk
Website: http://www.financialombudsman.lk
Fax :+94 112 595 625
E mail: fosril@sltnet.lk
Website: http://www.financialombudsman.lk
